Salesforce regrets overly-optimistic attempt to replace 4,000 human workers with underdone AI agents:
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Salesforce regrets overly-optimistic attempt to replace 4,000 human workers with underdone AI agents:
“We assumed the technology was further along than it actually was,” one executive said privately…
You think?
#ai #llms #technology #salesforce
https://maarthandam.com/2025/12/25/salesforce-regrets-firing-4000-staff-ai/
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Salesforce regrets overly-optimistic attempt to replace 4,000 human workers with underdone AI agents:
“We assumed the technology was further along than it actually was,” one executive said privately…
You think?
#ai #llms #technology #salesforce
https://maarthandam.com/2025/12/25/salesforce-regrets-firing-4000-staff-ai/
This article is itself a slop article, with a hallucinated quote (google "We assumed the technology was further along than it actually was"). There does not appear to be any regret for firing, or attempt to rehire. Even the scale of original support layoffs is doubtful despite Benioff's claims, as they've called it rebalancing in other contexts.
What we can substantively say mostly traces to this original reporting from The Information:
