@hyc @techvvitch @0xabad1dea I'm having difficulty understanding how you read "Try to think about approaching the problem differently and adapting your advice to be more accessible to the person you give it to", and then thought that "LISTEN I'M NOT FUCKING PSYCHIC OKAY" was an applicable response.
Like....
Lead with curiosity. "Hey, I'm having this problem" "okay, before I start diving into this, what have you already tried?"
This will give you fantastic insight into their skill level - are they just seeing a dialog box and kermit-flailing? Have they already googled the problem and tried some of the troubleshooting steps they found? Are they wary about downloading what might be the correct file to actually solve the problem because the website looks sketchy as hell? ALL OF THESE THINGS CAN (AND SHOULD) INFORM YOUR RESPONSE.
It's not that fucking hard.